FAQ
Where are you located?
Smallflower is a division of Merz Apothecary and we have been located in Chicago, IL since 1875. Our address is 4716 N. Lincoln Ave. Chicago, Il 60625. If you live in or are visiting Chicago, please come visit our brick-and-mortar location in the Lincoln Square neighborhood and come say hi!
What should I do if I forgot my password?
Go to the My Account icon in the upper right corner of the page. You will be prompted to login. Click on Forgot password? and follow the prompts. We will email your password to you (assuming you entered the same email address that you used to create your Smallflower account). Please add “smallflower.com” to your address book or to your trusted senders list in your email program to ensure our emails reach your inbox.
What are your shipping methods?
Please visit our Shipping Information page.
Can I place an international order?
Please visit our Shipping Information page to learn about international shipping options.
What is your return and refund policy?
Please click here to see our return policy.
Do you have a loyalty program?
Yes! Check out our Apothecary Rewards page which includes its own FAQ which can answer all of your questions.
Do you have a subscription program?
Yes! Most products are available for purchase on subscription. Read our full subscription policy here.
Is Smallflower.com a secure website?
We realize that by shopping with us, you trust us with your personal information. We use industry-standard Secure Sockets Layer ("SSL") authentication to ensure the confidentiality of online purchases at Smallflower. This encryption standard helps protect third parties from intercepting your vital personal information. We will never display your full credit card number; only the last 4 digits for identification purposes. Our site is McAfee Certified as a safe place to shop and we are scanned on a daily basis. We feel confident that we provide a very strong level of security. Nevertheless, because we cannot control the potential unlawful activities of third parties, information is transmitted at your own risk.
Read our full Privacy Policy here.
What is your privacy policy?
Smallflower is committed to keeping your personal information private and secure. We collect information about you as part of the registration and ordering process. You may choose not to share this information with us, but that might result in an inability to use our services. Smallflower does not share your personal information with any third party other than those required to fulfill your order (e.g. merchant bank for credit card charging; UPS for order delivery). In such cases we disclose only enough information to perform the necessary services, and the third parties are prohibited from using or revealing your personal information for other purposes.
Smallflower may use your email address or phone number to contact you about your order if we have questions or problems. If you have not opted out of our email newsletter you may also receive that on occasion, but it will always contain an easy way for you to unsubscribe. Our goal is to give you only the information that you want.
Our privacy policy will remain posted here and it may change in the future. Any significant change will be announced on the homepage and/or via email. By using this site, you agree to the terms of this policy.
Read our full Privacy Policy here.
What is Proposition 65?
We are required by law to Apply Proposition 65 labels to products containing certain chemicals, substances known to the State of California to cause birth defects or other reproductive harm. California law requires this warning to be given to customers in the State of California. For more information, visit www.P65Warnings.ca.gov.
Can I resell your products?
Our products are intended for sale to consumers. We reserve the right to cancel any orders that are placed by resellers looking to buy in large quantities or to use our site to fulfill orders placed outside of Smallflower.
How does your package protection service work?
Our new package protection program allows us to take care of problems for you quickly with less stress. Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit. We handle the claims while you enjoy your purchases!
Leave the shipping protection on and we will reship or refund your order if the package is lost, damaged, or stolen. You do not have to file a claim with UPS or the post office, we will handle this for you!
Turn the shipping protection off if you want to file a lost package claim with UPS or The United States Post Office yourself. By deselecting shipping protection, we will not be liable for any lost, stolen, or damaged packages.
